Now Continuus-Properzi is offering a special Technical Services to all Properzi Users that is delineated in three different options:
- E-mail Consultancy
- Remote Assistance
- Technical Audit at Customer’s site
Technical Consultancy
E-mail Consultancy
It is a fast “problem solving” approach based on information exchange via e-mail. The Customer will delineate the issue to consultancy@properzi.it describing it in detail, clarifying in which specific cases it occurs and adding any meaningful pictures or additional information. Properzi will deploy its dedicated and qualified engineering/process team until problem resolution.
Remote Assistance Service
It is a direct point-to-point connection between Properzi’s control room and Customer Line PLC. To be used only when the need arises, it allows Continuus-Properzi software and process specialists to operate on the Customer PLC in order to introduce any required adjustment/modification either to the software or to the working parameters. To enable the Remote Assistance Service a communication module has to be installed and connected to the Internet.
Technical Audit at Customer's site
This requires dispatching Properzi’s specialist/s to site in order to assist the Customer in resolving the most critical issues, the ones which cannot be addressed by mail and require Properzi’s physical presence on the Line. The Technical Audit will be quoted on a case by case basis by our Technical Consultancy manager.
With the above very minor investments the Properzi Users can obtain:
- Fast trouble shooting and relevant remedies
- Continuous operator (s) training
- Opportunity for improvement and modernization
- Quality improvement
- Total Efficiency improvement
- Consistent economic savings
