TECHNICAL BACK OFFICE
Submit your CVThe role
- Department
- Aftersale Department
- Reports to
- Aftersale Manager
Operational support within the After-Sales/Commissioning Departments
Responsibilities
- Scheduling technicians’ visits to customer sites for plant start-up supervision and technical support
- Reviewing manuals
- Standardizing reporting and collecting data from job sites
- Managing and archiving incoming and outgoing communications
- Serving as the point of contact between internal departments, subsidiaries, and suppliers to support the manager
- Assisting the manager with complaint management, credit memos, product returns, and technical support
Technical Requirements
- Technical diploma (industrial, mechanical) or bachelor’s degree in a technical field
- Minimum of 5 years of experience in a similar role in the mechanical engineering and/or sales back-office sectors, or at a plant installation company
- Ability to read technical drawings and layouts of complex systems
- Excellent knowledge of Microsoft Office (Excel) and familiarity with management software (e.g., SAP, CRM)
- Knowledge of document management software (Pro.file or equivalent)
- Knowledge of English; a second foreign language (French, Spanish) is a plus
- Knowledge of bill of material
- Availability to trave
Personal Qualities
- Flexibility, precision, dynamism, initiative
- Good organizational and problem-solving skills
- Interpersonal skills
- Ability to work in team