Remote Assistance Service
It is a direct point-to-point connection between Properzi’s control room and Customer Line PLC. To be used only when the need arises, it allows Continuus-Properzi software and process specialists to operate on the Customer PLC in order to introduce any required adjustment/modification either to the software or to the working parameters. To enable the Remote Assistance Service a communication module has to be installed and connected to the Internet.
It is a fast “problem solving” approach based on information exchange via e-mail. The Customer will delineate the issue to [email protected] describing it in detail, clarifying in which specific cases it occurs and adding any meaningful pictures or additional information. Properzi will deploy its dedicated and qualified engineering/process team until problem resolution.
It requires dispatching our specialist/s to site in order to assist the Customer in resolving the most critical issues, the ones which cannot be addressed by mail and require Properzi’s physical presence on the Lines. The Technical Audit will be quoted on a case by case basis by our Technical Consultancy manager.
|PROPERZI’S USERS CAN OBTAIN:
|Fast trouble shooting and relevant remedies
|Continuous operator(s) training
|Opportuity for improvement and modernization
|Total efficiency improvement
|Consistent economic savings